Assignment Submission FAQs

1. Experiencing difficulties when submitting your assignment online?

If you are experiencing technical difficulties on your end, please read "problems with uploading" noted below. If you still cannot resolve the problem, please call eSO at 416-736-5831 immediately. If you experience difficulties outside of regular business hours, you may e-mail your assignment to the eServices Office at: elearned@yorku.ca. Please include your cover sheet information in the body of the e-mail, as the e-mail will be your cover sheet. If necessary, your assignment can also be faxed to eSO at 416-736-5637. Please make sure you only submit your assignment ONE TIME.

Things to heed when submitting assignments on-line:

  • No spaces in file name
  • MS Office or PDF attachments only
  • Use Internet Explorer or Chrome only
  • Remove pop-up blockers

2. Problems with Uploading

  • The recommended browser is Internet Explorer.
  • The system has been noted to support Macintosh Computers only in conjunction with Google Chrome.
  • Students cannot use Mozilla Firefox browser.
  • There should be no spaces in the filename of the assignment. To rename file, open assignment in program used to create assignment e.g. Microsoft Word and then click on 'Save As' – put in a new name without spaces. You cannot rename/remove space when attaching the file in the upload website.
  • User ID – Only the first part of York U e-mail.
  • Do not attach path when attaching file. (Save it to your desktop instead).
  • Larger files will take longer to attach.
  • Attachments should be in Word, Excel or PDF format.
  • Students cannot submit a Zip File – should re-submit with multiple attachments.
  • You might experience problems if you have any Pop Up – Blockers. Remove pop-up blockers.

3. What happens after I submit my assignment?

The eServices Office will produce hard copies of the online submissions and pass them on to the instructors to be marked. All assignments are date stamped and a record of your submission is kept. We also log the date when assignments are returned to students. All assignments will be returned as scanned PDF attachments via your York U student e-mail account. You may view Adobe PDF files on your desktop or on the Web by downloading the Adobe Reader.

For assignments that are marked online, students can log into Assignment Upload to review their grade and instructor comments.

4. Do I need to fill out an assignment cover sheet on the Assignment Upload Website?

You will be required to fill an assignment cover form on the Assignment Upload Website. Assignment cover forms are produced online by filling out your personal contact information. Include your full name, student number, mailing address, phone numbers, and York U e-mail address. In addition, please include your course information i.e. course identification number and title, course instructor/tutor, due date and the number of pages. Please note many of the fields will be required and if not completed, your assignment cover form will not be produced.

5. If I submit my assignment online should I also send another copy via e-mail or fax?

ONLY ONE assignment submission is necessary. Please do not send assignments to us via other means, as this only leads to confusion. Please ONLY use the online submission method of delivery. Do not hesitate to contact us if you have any questions.

Students can log back in to the Assignment Upload Website to review all previous successful assignment submissions.

6. How do I obtain confirmation that my assignment has been submitted?

Assignments that have been submitted via the Assignment Upload Website will receive an automatic confirmation receipt. The electronic system in place will have a record of your submission, including the date and time. Students can review their submissions on the same website. If there are any problems with your submission we will be sure to contact you by phone or via e-mail. Students should also keep a copy of their confirmation and keep back up copies of their assignment files. Students can sign in to the Assignment Upload page anytime to view previous submissions for their distance education courses and view the confirmation numbers for assignments that have been submitted through the site.

7. What if I have to prove that I submitted my assignment and eSO does not have a record of it?

You need to be able to supply us with your confirmation receipt of submission, or any other documentation validating your claim. If you had a technical problem, and submitted it by e-mail, please keep your e-mail records. It is your responsibility to be certain that your assignment was successfully submitted and ON TIME.

8. What happens if I submit my assignment late?

Most course instructors/teaching assistants will deduct marks for late papers, unless official documentation is provided for sufficient reasons. Some courses also address a specific time for assignment due dates. The DUE DATE recorded by our office is the official received date for your assignment submission. Any questions regarding late assignments can be directed to the instructor of the course.

9. When and how will I receive my graded assignments?

All assignments require approximately two-week turn-around time. The process of grading, recording and e-mailing takes place during this duration. All marked papers will be returned to students via their York U student e-mail account. Students should note that if they submit late papers, the turn-around time will also be delayed. Ensure that there is enough room in your York U e-mail inbox to receive your graded assignments/midterm exams.